Tuesday 8 April 2014

30% of Phone Nos.given by Passengers during Online Ticket Booking found to be wrong

In what is hindering the railways from using technology to reach out to passengers, it has been found that 30 per cent of the mobile numbers provided by passengers during online ticket booking are wrong.

The fact came to light during a check conducted by Western Railway (WR) in January this year to gauge the efficacy of an SMS campaign that was initiated to counter catering malpractices.

“We found that 30 per cent of the numbers provided by passengers were wrong. While we initially thought the numbers belonged to people who might have booked tickets on behalf of the passengers, we later found this was also not true in many cases,” said a senior railway officer.

The officer said that the administration was now investigating if there were any irregularities in the online booking systems.

In a bid to warn passengers about catering malpractices and grievance redressal mechanism, the WR began an extensive campaign titled “Know your rights” in five trains of which three are from Mumbai.

As a pilot project, mobile numbers of passengers of five trains were collected from the Indian Railway Catering and Tourism Corporation Limited (IRCTC) soon after booking was made. An SMS was sent five minutes after the passenger boarded the train.

The idea was to ensure that catering-related messages were sent to passengers while they were travelling for greater impact, and not at the time of booking when the messages are unlikely to be read.

At least 10 complaints related to overcharging and unavailability of rate cards are being registered every day.


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