All details about Money Debited but Ticket Not Booked/Failed Transaction

How to check Money Debited but Ticket Not Booked/Failed Transaction Status

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Choose Failed Transaction under My Transaction

The Rules Regulation and Process Structure for Failed Transactions/Money Debited but ticket not booked. 

The online payment at IRCTC involves complex system of technical and telecommunication networking integration between customer’s Internet bandwidth, IT system of banks and payment gateways and is dependent on internet connectivity across various constituents.

Any failure or delay in this complex network may cause transaction failure before completion. This can raise the situation of money debited from the account but ticket not booked with the following possibilities:

SNo.	Status in “My Transactions”	Cause	Action by IRCTC	Action by Bank
1	Payment Settled but Ticket Not Booked	•Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available. •Other reasons such as network failures etc.	Amount is credited back on next day to the respective Bank.	Bank credits back the amount within 2-3 working days in Account through which booking was done.
2	Settlement Failed and Ticket Not Booked	•System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC .	Amount is not credited to IRCTC Account.	Amount is with Bank. Bank will refund the money after due verification.

Reservation Failed Transaction:-

If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.
IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.