Friday, 13 December 2013

Indian Railway Complaint Cell/ lodge a complaint against any service provider by the Railway department.

The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provided by the Railway department.
If You found the any below category/type Issues with you or your near, You may complaint it to directly the responsible Cell through Online any time.

Just Click Here and Select the any Following Category/Issue Type and submit your complaint.

1) You may Give Following Category/Types of your complaint to Railway complaint cell/Department.

Allotments of Seat Berths By Train Staff

  1. Ignoring WL/RAC
  2. Demand of extra money
  3. Non issue of receipt

Bedroll Complain

  1. Short supply
  2. Non availability
  3. Unclean
  4. Torn or mutilated


Booking of Luggage/Parcels

  1. Refusal
  2. Overcharging
  3. Delay in delivery
  4. Not delivered

Bribery and Corruption

  1. Bribery and corruption
  2. Misc. Cause


Catering and Vending Service

  1. Quality
  2. Quantity
  3. Overcharging
  4. Hygiene
  5. Misbehavior
  6. Late Service
  7. Non Availability
  8. Any Other


   

Cleanliness at Station

  1. Platform
  2. Waiting Room
  3. FOB
  4. Retiring Room


Complaint Related To Kolkata Metro


Complaints Related to Sleeper Class

  1. Non availability of Manning Staff
  2. Gates not open during late night hours at the halting stations

Feedback/Suggestions


Improper Behavior of Commercial Staff

  1. Booking Staff
  2. Reservation Staff
  3. Parcel Staff
  4. Goods Staff
  5. Station Staff
  6. On Board Staff

Improper Behavior of Commercial Staff

  1. RPF
  2. Mechanical
  3. Electrical
  4. Operating
  5. Safaiwalas
  6. others

Improper Behavior of Non-Railway Staff

  1. GRP
  2. Coolies
  3. Catering & Vending Staff


Maintenance/Cleanliness of Coaches

  1. Rodents
  2. Cockroaches
  3. Unclean Coaches
  4. A/C & Electrical fittings


Malfunctioning of electrical Equipment

  1. Fans
  2. Lights
  3. Switches

Misc. Cause


Multiple complaints


Non Availability of Water

  1. Platform
  2. Train
  3. Waiting Room


Passenger Booking

  1. Overcharging
  2. Refusal to issue tickets
  3. Others

Punctuality of Train

  1. Unusual late running

Refund of Tickets

  1. Refusal
  2. Short payment

Reservation Issues Improper guidance

  1. Refusal to issue tickets
  2. Wrong issue of tickets
  3. Overcharging
  4. Balance Not Refunded
  5. Internet Ticketing Issue


Thefts/Pilferage

  1. Items lost
  2. Whether FIR lodged

Unauthorized Passenger in Coaches

  1. Non cooperation of train staff
  2. Non cooperation of RPF staff

Working of Inquiry Office

  1. Non attentive staff
  2. Improper guidance
  3. Wrong information
  4. Others

We have all the way just need awareness to follow them, Come and Join for Change, I am With you.
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1 comment:

  1. Sha!lesh Sharma19 June 2014 at 21:28

    Dear Support,

    I had cancelled my tickets (PNR’s mentioned below) on 5 June but still not yet receive my refund.
    As it’s already 15 days and the customer care always provide the SCRIPTED ANSWERS, could you please provide me the details about my refund.

    • 4463288225
    • 4263288177

    Every time they say to wait for another two days, and now weeks,, Is this the level of support do you have ??
    There was a lady on one call she starts with MONDAY then TUESDAY and ENDS with FRIDAY or SATURDAY..
    It happened to me many times for this issue and with great dissatisfaction I would request for either provide any nodal officer or a proper escalation channel as your customer support takes customer’s for fun.
    They don’t have antiquates to TALK and neither they firm on their words..

    Best Regards,
    Shelesh

    ReplyDelete

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