The Indian Railways have launched a service in 2011, which provides a passenger an opportunity to lodge a complaint against any service provided by the Railway department.
If You found the any below category/type Issues with you or your near, You may complaint it to directly the responsible Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
If You found the any below category/type Issues with you or your near, You may complaint it to directly the responsible Cell through Online any time.
Just Click Here and Select the any Following Category/Issue Type and submit your complaint.
1) You may Give Following Category/Types of your complaint to Railway complaint cell/Department.
Allotments of Seat Berths By Train Staff
- Ignoring WL/RAC
- Demand of extra money
- Non issue of receipt
Bedroll Complain
- Short supply
- Non availability
- Unclean
- Torn or mutilated
Booking of Luggage/Parcels
- Refusal
- Overcharging
- Delay in delivery
- Not delivered
Bribery and Corruption
- Bribery and corruption
- Misc. Cause
Catering and Vending Service
- Quality
- Quantity
- Overcharging
- Hygiene
- Misbehavior
- Late Service
- Non Availability
- Any Other
Cleanliness at Station
- Platform
- Waiting Room
- FOB
- Retiring Room
Complaint Related To Kolkata Metro
Complaints Related to Sleeper Class
- Non availability of Manning Staff
- Gates not open during late night hours at the halting stations
Feedback/Suggestions
Improper Behavior of Commercial Staff
- Booking Staff
- Reservation Staff
- Parcel Staff
- Goods Staff
- Station Staff
- On Board Staff
Improper Behavior of Commercial Staff
- RPF
- Mechanical
- Electrical
- Operating
- Safaiwalas
- others
Improper Behavior of Non-Railway Staff
- GRP
- Coolies
- Catering & Vending Staff
Maintenance/Cleanliness of Coaches
- Rodents
- Cockroaches
- Unclean Coaches
- A/C & Electrical fittings
Malfunctioning of electrical Equipment
- Fans
- Lights
- Switches
Misc. Cause
Multiple complaints
Non Availability of Water
- Platform
- Train
- Waiting Room
Passenger Booking
- Overcharging
- Refusal to issue tickets
- Others
Punctuality of Train
- Unusual late running
Refund of Tickets
- Refusal
- Short payment
Reservation Issues Improper guidance
- Refusal to issue tickets
- Wrong issue of tickets
- Overcharging
- Balance Not Refunded
- Internet Ticketing Issue
Thefts/Pilferage
- Items lost
- Whether FIR lodged
Unauthorized Passenger in Coaches
Working of Inquiry Office
We have all the way just need awareness to follow them, Come and Join for Change, I am With you. |
Dear Support,
ReplyDeleteI had cancelled my tickets (PNR’s mentioned below) on 5 June but still not yet receive my refund.
As it’s already 15 days and the customer care always provide the SCRIPTED ANSWERS, could you please provide me the details about my refund.
• 4463288225
• 4263288177
Every time they say to wait for another two days, and now weeks,, Is this the level of support do you have ??
There was a lady on one call she starts with MONDAY then TUESDAY and ENDS with FRIDAY or SATURDAY..
It happened to me many times for this issue and with great dissatisfaction I would request for either provide any nodal officer or a proper escalation channel as your customer support takes customer’s for fun.
They don’t have antiquates to TALK and neither they firm on their words..
Best Regards,
Shelesh