Wednesday 18 June 2014

web based complaint receiving system for immediate redressal of grievances of rail users

Indian Railways has evolved the state-of-the-art web based complaint receiving system for immediate redressal of grievances of rail users. A web based Indian Railway Complaint Management System (IRCMS) is operational where a passenger can lodge complaint in respect of services provided by zonal railways through SMS and can send to Mobile +919717630982 or can lodge complaint o­n the prescribed web based format at the following web address from anywhere in the Indian Railways system:
http://customercare.indianrailways.gov.in/criscm/common/complaint_registration.seam
It has obviously opened a new chapter in the arena of prompt disposal of rail users’ grievances and the Eastern Railway users can now fully utilise this mode of communication for immediate redressal of complaints and suggessions also.


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